Complaints & Feedback
Statewide Building Consultants is committed to providing professional, responsive and reliable building surveying services.
We value feedback and aim to address any concerns relating to our building surveying services promptly, fairly and respectfully.
How to Raise a Concern or Complaint
If you have a concern regarding our services or a building permit for which Statewide Building Consultants is appointed as the Relevant Building Surveyor, we encourage you to contact us in the first instance so that we have an opportunity to review and address the matter.
Complaints can be submitted by:
Email: admin@statewidebldc.com.au
Phone: (03) 5629 5750
When contacting us, please provide:
- Your name and contact details
- The property address
- Building Permit number, if applicable
- Details of your concern or complaint
- Any relevant supporting information or documentation
What Happens Next?
We will acknowledge your complaint and review the matters raised.
Where further information is required, we may contact you or other relevant parties to assist with our review.
We aim to respond to complaints within a reasonable timeframe. The time required will depend on the nature and complexity of the matter. If additional time is required, we will keep you informed of the progress of your complaint.
A record of the complaint and any actions taken will be maintained in accordance with our professional obligations.
Matters Within the Role of the Relevant Building Surveyor
The role and powers of a Relevant Building Surveyor are determined by the Building Act 1993, Building Regulations 2018 and other applicable building legislation.
Some building-related concerns, including contractual disputes, workmanship disputes or matters outside the statutory responsibilities of the Relevant Building Surveyor, may need to be directed to another appropriate party or authority.
Where a matter is outside our role or authority, we will advise you where appropriate.
Further Assistance
If your concern cannot be resolved through our complaints process, you may be able to seek further information or assistance from the Building and Plumbing Commission (BPC) or another relevant authority.
Further information regarding the BPC complaints process is available here: